Manal Haddad

13 December 2024

Scaling Personalization: Balancing Technology and the Human Touch

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Ever feel like your favorite streaming service knows you better than your best friend? That’s the magic of personalization-at-scale, and no, it’s not just for binge-worthy TV shows. In today’s hyper-competitive marketplace, customers expect brands to meet them where they are—literally and figuratively. They’re not interested in one-size-fits-all solutions anymore.

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About Feature Writer

Manal is a seasoned business professional with over 30 years of applied experience in strategic planning, management, marketing, branding, and operations working for multi-national organizations in the FMCG and pharmaceutical industries and managing world-class brands and cross-cultural teams. His dedication to continuous learning and personal development has earned him a reputation for being a knowledgeable and insightful business leader. He believes that success is achieved through collaboration, innovation, and a commitment to excellence, and he applies this philosophy to every project he undertakes. His dedication to mentorship underscores his commitment to positively influencing the world around him. His coaching and mentoring style has been described as practical, insightful, and result-oriented. Manal’s vision for the future is to continue to innovate and inspire others to achieve their full potential while maintaining a healthy work-life balance that allows him to pursue his passions outside of business. He believes keeping a healthy lifestyle is essential to achieving long-term success and happiness, personally and professionally.

Manal Haddad

13 December 2024

Scaling Personalization: Balancing Technology and the Human Touch

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Manal Haddad