Customer satisfaction is the number one goal for business ventures. This is because it sets the tone for positive reviews …

How consumers choose different products and services is highly influenced by external and internal factors.

Every generation has a different set of purchase behaviors. This is probably due to income and life stage. For instance, …

One of the biggest challenges of marketing is turning customers into brand loyalists. It requires you to develop strategies that …

Customers are the key component of any business. Customer satisfaction influences your business’ success, which is why it is crucial …

The first thing customers look for when shopping for a product is the value that it provides them. They usually …

No matter how big or small your business is, customer service and loyalty are very important. Without the customer, you …

Regardless of the size of the company, customer loyalty is extremely important. It is easier and more cost-effective to maintain …

Customer engagement is one of the most challenging problems for most businesses. With the increasing number of ways in which …

How well have your customer service metrics been doing lately? If they’re at the same level as they were at …